Reception and enquiries
Reception and enquiries
How can we help you?
Getting help with
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Get immediate help with minor illnesses and injuries:
Pharmacists can also advise on minor illnesses and injuries:
Alternatively you can visit your nearest Minor Injury Unit:
London Road Community Hospital
Tel: 01332 224700
If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.
How can we help you?
For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.
Contact a Nurse
Visit a Pharmacist
- No appointment necessary
- Many pharmacists have a confidential area
- Open till late and at weekends
COVID-19 Support Room
COVID-19 Support Room
If you think you might have coronavirus or you’ve been in close contact with someone who has it visit NHS 111 online coronavirus service for advice.
Well-being while staying at home
Taking care of your mind as well as your body is really important while staying at home because of coronavirus (COVID-19).
Visit NHS Every Mind Matters for advice, practice advice and support groups.
If you cannot wait to see a doctor and feel unable to cope or keep yourself safe, it’s important to get support.
To stay fit and healthy whilst at home, try the NHS Home workout videos.
Advice for patients with pre-existing conditions
Advice for Vulnerable Patients
Let’s see what we can do…
Cross Roads Derbyshire
Established in 1979, Crossroads Derbyshire (previously Glossop Women’s Aid) has been supporting women and children suffering from domestic violence for more than 35 years. They have recently started to support men in an Outreach capacity.
Telephone: 0800 019 8668
Derby Women's Centre
Their mission is to empower women to lead more independent lives. They aim to reduce economic inequality, improve mental well being and facilitate personal development. To do this, they offer support and guidance, signposting, counselling, legal advice and social activities and courses.
They provide a safe and non-judgemental environment for all women regardless of situation or background.
Telephone: 01332 341633
Derbyshire Domestic Abuse Support Line
A single point of contact for the whole county providing free and confidential advice and support for those experiencing all forms of domestic abuse, for their friends and families seeking advice and professionals seeking guidance in supporting clients.
Telephone: 0800 019 8668
Good News Family Care
Good News Family Care (Homes) Ltd. (GNFC) is a registered charity providing a safe-haven, for women and children affected by debilitating circumstances such as domestic violence, homelessness or substance abuse.
Telephone: 01298 24761
Award-winning British charity supporting victims for 25 years.
Telephone: 0800 599 9247
Carers in Derbyshire
If you’ve just become a carer, or had an increase in your caring responsibilities, it can be difficult to know where to start when it comes to getting help and support.
Derby City and Southern Derbyshire Mental Health Carers’ Forum
They are a pro-active, self-help group that has been supporting mental health carers for over 20 years. Each group meets once a month and welcome all mental health carers as they are always looking for new members.
Telephone: 07779 107087
Derbyshire Carers Association
Derbyshire Carers Association recognise that the responsibility of caring for someone who cannot manage at home without help often places great physical and emotional strain upon the carer. Whether you care for someone for a few hours a week or for 24 hours a day, they can offer you a wide range of confidential and independent services, helping you to care.
Telephone: 01663 745500
Health Watch Derbyshire
Local and national support services and information for carers in Derbyshire.
Telephone: 01773 880786
Carers Trust East Midlands
Carers Trust East Midlands Carers Services support over 800 family carers and the people they care for across Derbyshire. They offer a flexible, professional care service to people of all ages with a range of health conditions and disabilities.
Telephone: 0115 962 8920
New 0-19 Year Derbyshire Healthcare ChatHealth Text Lines
Are you 11-19 years old and want advice or have any worries about Emotional Health, Sexual Health, Relationships, Drugs and Alcohol Use, Physical Health ?
Text the Derbyshire Healthcare Young People’s ChatHealth Service on 07507 327104
Or are you the parent or carer of a child aged between 0-19 and want advice or have any worries about Bedwetting /soiling/toileting, concerns about hearing or vision, feeding problems, weaning, emotional wellbeing, behaviour, speech concerns ?
Text the Derbyshire Healthcare Parents and Carers ChatHealth Services on 07507 327754
We might inform someone if we were concerned about your safety but we would usually speak to you first. Parents with children up to age of 19 can contact us and we will ensure the relevant practitioner will respond. Your messages are stored and can be seen by other health care staff who follow the same confidentiality rules. We aim to reply to you within one working day and you should get an immediate message back to confirm we have received your text. Texts will only be seen between 9am and 5pm. If you need help before you hear back from us contact your GP, nearest walk-in centre or dial 111. Our text number does not receive voice calls or MMS picture messages. We support messaging from UK mobile numbers only (which does not include messages sent from landlines, international mobile numbers and some ‘number masking’ mobile apps). To prevent the health professional from sending messages to you, text STOP to our number. Messages are charged at your usual rates.
CAMHS (Child and Adolescent Mental Health Service) supports young people’s mental health and wellbeing in North Derbyshire.
Telephone: 01298 72445
Through this site CYPH aim to provide information and support for those working with children and young people aged 0-19 in Derbyshire to help improve health and wellbeing outcomes.
Telephone: 01246 515182
Derbyshire Healthcare Support
The 0 – 19 service provides a programme of prevention and early intervention services for children, young people and their families in Derbyshire.
Telephone: 01246 296023
Mobile: 07825 124717
They will see children and young people who want to talk about any issue that’s bothering them. They offer counselling for 5-18 year olds in schools and community venues. They also work closely with other organisations that support children and young people to help deliver local support appropriate for your child’s needs.
Telephone: 01332 349177
The Children's Sleep Charity
The Children’s Sleep Charity is a national, award-winning charity supporting children with sleep issues. Support for families and accredited training for professionals and commercial organisations is provided.
Telephone: 01302 751416
Childhood illness visual guide
Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.
Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.
Want to find a club or activity in Derbyshire?
Telephone: 01773 741915
National Association of Patient Participation
The National Association of Patient Participation is the national voice for patient participation in primary care.
Telephone: 0870 774 3666
Scouts prepare young people with skills for life. They help over 10,900 members right across Derbyshire!
Walking for Health
Walking for Health offers over 1,800 free, short walks every week.
They are a Derby based social activities group for adults and aim to organise a variety of events that will appeal to a wide range of interests. New members are welcome at all events.
Change Grow Live
Derbyshire CGL is a free and confidential drug and alcohol outreach service for young people up to the age of 19.
Telephone: 01773 303646
Derbyshire Alcohol Advice
Alcohol Advice’s aim is to support individuals to change their drinking or to stop using substances; to reach their own treatment goals and to help build positive lifestyles. They offer support to reduce the harm associated with drug and alcohol use and promote recovery and freedom from dependency.
Derby Substance Misuse Services
On this website you will find information about drug and alcohol support services in Derby, information about what the services offer and how you can get in touch with them if you or someone else needs support for drug and alcohol use.
Telephone: 0300 790 0265
This service have commissioned drug and alcohol treatment services for people who need support with their own drug and/or alcohol use.
For 50 years they’ve worked with individuals, families, and communities to show that recovery from substance misuse is possible. Whether you are struggling with your own drug and alcohol problems, looking to support a loved one, or want to build better support relationships within the community, our dedicated and experienced teams will work with you to ensure you receive the support you need.
Telephone: 0300 790 0265
If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.
Telephone: 0300 123 1110
Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.
Telephone: 0800 917 7650
Talk to Frank
If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.
Telephone: 0300 123 6600
Drinkaware Online Tools & Apps
Online trackers and apps from Drinkaware to help you avoid harm from alcohol.
Download from: www.drinkaware.co.uk
Derbyshire Federation for Mental Health
Derbyshire Federation’s aim is to improve mental health and promote independence for clients in Derbyshire.
Telephone: 01629 733915
Derbyshire Mental Health Forum
Derbyshire Mental Health Forum are a membership organisation that provides support to voluntary sector organisations working to improve the mental health of people in Derbyshire.
Telephone: 01773 599995
Derbyshire Mind, established as a local mental health group in 1967, is an independent local association affiliated to the national charity Mind. As part of the affiliation agreement they maintain a quality management system in order to ensure rigorous standards across the network of Local Mind Associations
Live Life Better Derbyshire
Mental health is an important part of your life and good mental health and wellbeing is directly linked to good physical health.
Telephone: 0800 085 2299
Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.
Telephone: 116 123
Rethink provide expert, accredited advice and information to everyone affected by mental health problems.
Telephone: 0300 500 0927
Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.
Telephone: 0300 123 3393
They offer friendly, professional and tailored support in bright, welcoming surroundings, where you can relax and wind down talking to one of their fully trained counsellors about your problems, worries or difficulties.
Telephone: 01332 265659
Free anonymous online chat for young people to discuss your mental health issues.
Strictly No Falling. Falls prevention advice and activities.
Telephone: 01773 768240
Careline is a registered charity (No. 1068801) which offers a free telephone befriending service to people living in the Derbyshire Dales and East Staffordshire.
Telephone: 01335 210353
Making Space understand that our ageing population has very specific needs when it comes to help and care.
Right at Home
They are a local, award-winning, home care provider delivering quality care, companionship and complex needs support for you and your loved ones.
Telephone: 01332 913232
Derby & District NCT
NCT Derby and District branch is your local parent support network, helping you become the parent you want to be. Our branch is led by volunteers and offers local parents and parents-to-be invaluable support, services and NCT events.
Telephone: 0300 330 0700
Maternity Action is the UK’s leading charity committed to ending inequality and improving the health and well-being of pregnant women, partners and young children.
Telephone: 0808 800 0041
Association for Post-Natal Illness
Postnatally depressed women may feel unable to go out of their house, and meeting people may cause them a great deal of stress, therefore contact made on the phone or by e-mail can be ideal.
Telephone: 0207 386 0868
They offer a range of pregnancy, postnatal and baby yoga classes. All the classes and workshops on offer ensure that there is something for everyone, from private sessions to group classes, available both face to face and online. With a wealth of knowledge and training in all things pregnancy, birth and baby mum’s and couples can feel fully supported and empowered as they venture on new beginnings.
Telephone: 07730 593963
One of Derbyshire LGBT+ main aims has always been to provide sexual health advice and services to LGBT+ people in Derby and Derbyshire.
Telephone: 01332 207704
SV2 - Supporting Victims of Sexual Violence
SV2 will support you regardless of when your experience of sexual abuse or violence occurred. We support all genders from any age and offer counselling to both adults and children.
Telephone: 01773 746115
British Association for Sexual Health and HIV
The object of BASHH is to promote, encourage and improve the study and practice of diagnosing, treating and managing sexually transmitted infections, HIV and other sexual health problems.
Telephone: 01332 254681
Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.
Family Planning Association
A sexual health charity, the Family Planning Association gives straightforward information and support on sexual health, sex and relationships to everyone in the UK.
Telephone: 0207 608 5240
Sexual Health Helpline
The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 09:00-20:00.
Telephone: 0300 123 7123
Quit with help
Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.
Derbyshire Dales Sport & Health Activities
This service’s aim is to provide a broad range of opportunities for people living and working in the Derbyshire Dales to become more active, improve health and wellbeing, and improve quality of life.
Livewell - Lose Weight
Shed pounds sensibly whilst improving your eating and exercise habits. Our three dedicated programmes –Lose Weight for men and women, Active Supporters for men run with DCFC and Liveability for adults with learning disabilities – are designed to support your specific needs in a warm and welcoming environment.
Telephone: 01332 641254
Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.
You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.
Am I a Healthy Weight?
Calculate your BMI using this NHS Tool