Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

COVID-19 and Diabetes
- New
01/04/2020
For information about having Diabetes during the Coronavirus Pandemic, please read the below. Type 1 Diabetes Information Type 2 Diabetes Information Read more
Phlebotomy Clinics update
- New
27/03/2020
Phlebotomy services at the following sites closed on Monday 23 March 2020 until further notice: Revive, Peartree, Village, Ripley and Ilkeston. Below clinics are currently open with effect from the 23rd March 2020: Royal Derby Hos Read more
Stay At Home - Important Information
- New
24/03/2020
Please find below a link to the stay at home matrix diagram to assist you in making sense of the gov.uk guidance on self-isolation. Stay At Home Diagram Read more
Message from the Partners
- New
20/03/2020
MESSAGE FROM THE PARTNERS - IMPORTANT PRACTICE CHANGES The COVID-19 Pandemic is having an unprecedented impact on the National Health Service across the country, stretching services which were already struggling. Derbyshire General Pract Read more
Why cancelling your appointment is important
- New
18/03/2020
Help us improve on our attended appointments. Why cancelling your appointment is important information - February 2020 Why cancelling your appointment is important information - January 2020 Read more
Minimising Face to Face Contact at the Practice
- New
17/03/2020
Read more
Hay Fever
- New
05/03/2020
How to manage your Hay Fever. Read more
Coronavirus
- New
03/02/2020
Update 6th March 2020 - Coronavirus - suspected cases to contact NHS 111 online or by phone and NOT visit their GP Practice Coronavirus Update The NHS in Derbyshire and Public Health England (PHE) are extremely well prepared for out Read more
Disabled Parking Update
25/11/2019
Our Newsletter
25/11/2019

Dr P. A. A. Wood & Partners

Dr P. A. A. Wood & Partners
CQC Inspected and Rated
Good

Dr P. A. A. Wood & Partners

Park Farm Medical Centre is currently CLOSED.

The Vernon Street Surgery is currently CLOSED.

Dr P. A. A. Wood & Partners

News

Dr P. A. A. Wood & Partners

Dr P. A. A. Wood & PartnersCQC Inspected and RatedGood

Dr P. A. A. Wood & Partners

Park Farm Medical Centre is currently CLOSED.

The Vernon Street Surgery is currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Dr P. A. A. Wood & Partners

News

Dr P. A. A. Wood & Partners
CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):