Reception and enquiries

Reception and enquiries

How can we help you?

Treatment Room

Treatment Room

Let’s see what we can do…

Get immediate help with minor illnesses and injuries:

A to Z of Health

Pharmacists can also advise on minor illnesses and injuries:

Alternatively you can visit your nearest Minor Injury Unit:

Derby Urgent Care Centre
London Road Community Hospital
Entrance C
Osmaston Road
Derbyshire
DE1 2GD
Tel: 01332 224700
08:00-20:00
Ripley Hospital
Sandham Lane
Ripley
Derbyshire
DE5 3HE
Tel: 01773 743456
08:00-22:00
Ilkeston Community Hospital
Heanor Road
Ilkeston
Derbyshire
DE7 8LN
Tel: 01159 305522
08:00-20:00

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

Consulting room

How can we help you?

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.

See a Nurse for conditions such as COPD, Asthma, Diabetes, Children’s immunisation, Contraception, Antenatal and Postnatal clinics and smear checks.

Contact a Nurse

Book an appointment on the phonePark Farm Medical Centre 01332 559402 or The Vernon Street Surgery 01332 344909
Arrange a Blood Test with a Phlebotomist.
Book an appointment on the phonePark Farm Medical Centre 01332 559402 or The Vernon Street Surgery 01332 344909
Speak to someone now – call NHS 111 or get help online.

NHS 111

Check your symptoms, visit NHS 111 Online.
Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles.
Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.

Visit a Pharmacist

  • No appointment necessary
  • Many pharmacists have a confidential area
  • Open till late and at weekends
Get medical advice and treatment from a Clinician.

Contact a Clinician

Book an appointment on the phonePark Farm Medical Centre 01332 559402 or The Vernon Street Surgery 01332 344909

COVID-19 Support Room

COVID-19 Support Room

How can we help you?

If you think you might have coronavirus or you’ve been in close contact with someone who has it visit NHS 111 online coronavirus service for advice.

Well-being while staying at home

Taking care of your mind as well as your body is really important while staying at home because of coronavirus (COVID-19).

Visit NHS Every Mind Matters for advice, practice advice and support groups.

If you cannot wait to see a doctor and feel unable to cope or keep yourself safe, it’s important to get support.

Get urgent support now.

Keeping Active

To stay fit and healthy whilst at home, try the NHS Home workout videos.

Advice for patients with pre-existing conditions

Advice for Vulnerable Patients

Wellbeing Centre

Wellbeing Centre

Let’s see what we can do…

Abuse

Cross Roads Derbyshire

Established in 1979, Crossroads Derbyshire (previously Glossop Women’s Aid) has been supporting women and children suffering from domestic violence for more than 35 years. They have recently started to support men in an Outreach capacity.

Telephone: 0800 019 8668

Facebook: @highpeak.womensaid

Twitter: @crossroads_hpwa

Website: www.crossroadsderbyshire.org

Email: admin@crossroadsderbyshire.org

Derby Women's Centre

Their mission is to empower women to lead more independent lives. They aim to reduce economic inequality, improve mental well being and facilitate personal development. To do this, they offer support and guidance, signposting, counselling, legal advice and social activities and courses.

They provide a safe and non-judgemental environment for all women regardless of situation or background.

Telephone: 01332 341633

Facebook: @DerbyWomensCentre

Twitter: @Derby_Women

Website: www.derby-womenscentre.org.uk

Email: elainer@derbywomenscentre.co.uk

Derbyshire Domestic Abuse Support Line

A single point of contact for the whole county providing free and confidential advice and support for those experiencing all forms of domestic abuse, for their friends and families seeking advice and professionals seeking guidance in supporting clients.

Telephone: 0800 019 8668

Email: derbyshireDAHelpline@actionorg.uk

Good News Family Care

Good News Family Care (Homes) Ltd. (GNFC) is a registered charity providing a safe-haven, for women and children affected by debilitating circumstances such as domestic violence, homelessness or substance abuse.

Telephone: 01298 24761

Facebook: @gnfc.org.uk

Twitter: @GNFamilyCare

Website: www.gnfc.org.uk

Email: mail@gnfc.org.uk

Karma Nirvana

Award-winning British charity supporting victims for 25 years.

Telephone: 0800 599 9247

Facebook: @karmanirvanauk

Twitter: @KNFMHBV

Website: www.karmanirvana.org.uk

Email: info@karmanirvana.org.uk

Mankind Initiative

Helping men escape domestic abuse.

Telephone: 01823 334244

Website: www.mankind.org.uk

Stop Hate UK

Stop Hate UK provide Hate Crime reporting services in your area.

Facebook: @Stop.Hate.UK

Twitter: @stophateuk

Website: www.stophateuk.org

Email: info@stophateuk.org

Carers

Carers in Derbyshire

If you’ve just become a carer, or had an increase in your caring responsibilities, it can be difficult to know where to start when it comes to getting help and support.

Facebook: @carersinderbyshire

Twitter: @CarersinDerbys

Website: www.carersinderbyshire.org.uk

Derby City and Southern Derbyshire Mental Health Carers’ Forum

They are a pro-active, self-help group that has been supporting mental health carers for over 20 years. Each group meets once a month and welcome all mental health carers as they are always looking for new members.

Telephone: 07779 107087

Facebook: @DerbyshireMHCF

Twitter: @DerbyshireMHCF

Website: www.derbycityandsouthderbyshirementalhealthcarersforum.com

Email: dcandsderbysmhcf@gmail.com

Derbyshire Carers Association

Derbyshire Carers Association recognise that the responsibility of caring for someone who cannot manage at home without help often places great physical and emotional strain upon the carer. Whether you care for someone for a few hours a week or for 24 hours a day, they can offer you a wide range of confidential and independent services, helping you to care.

Telephone: 01663 745500

Facebook: @derbyshirecarers

Twitter: @derbyshirecarer

Wesbite: www.derbyshirecarers.co.uk

Email: highpeak@derbyshirecarers.co.uk

Creative Carers

Creative Carers is for people over 18 who look after someone living in Derby (partner, family, member, friend or relative) informally.

Telephone: 01332 227711

Facebook: @creativecarers

Twitter: @CreativeCarers

Website: www.creative-carers.org

Email: creativecarers@gmail.com

Health Watch Derbyshire

Local and national support services and information for carers in Derbyshire.

Telephone: 01773 880786

Facebook: @HealthwatchDerbyshire

Twitter: @HWDerbyshire

Website: www.healthwatchderbyshire.co.uk

Email: enquiries@healthwatchderbyshire.co.uk

Carers Trust East Midlands

Carers Trust East Midlands Carers Services support over 800 family carers and the people they care for across Derbyshire. They offer a flexible, professional care service to people of all ages with a range of health conditions and disabilities.

Telephone: 0115 962 8920

Facebook: @CTEastMidlands

Twitter: @CarersTrustEM

Website: www.carerstrustem.org

Email: hello@carerstrustem.org

Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 0808 808 7777

Website: www.carersuk.org

Email: info@carersuk.org

Child Health

New 0-19 Year Derbyshire Healthcare ChatHealth Text Lines

Are you 11-19 years old and want advice or have any worries about Emotional Health, Sexual Health, Relationships, Drugs and Alcohol Use, Physical Health ?
Text the Derbyshire Healthcare Young People’s ChatHealth Service on 07507 327104

Or are you the parent or carer of a child aged between 0-19 and want advice or have any worries about Bedwetting /soiling/toileting, concerns about hearing or vision, feeding problems, weaning, emotional wellbeing, behaviour, speech concerns ?
Text the Derbyshire Healthcare Parents and Carers ChatHealth Services on 07507 327754

We might inform someone if we were concerned about your safety but we would usually speak to you first. Parents with children up to age of 19 can contact us and we will ensure the relevant practitioner will respond. Your messages are stored and can be seen by other health care staff who follow the same confidentiality rules. We aim to reply to you within one working day and you should get an immediate message back to confirm we have received your text. Texts will only be seen between 9am and 5pm. If you need help before you hear back from us contact your GP, nearest walk-in centre or dial 111. Our text number does not receive voice calls or MMS picture messages. We support messaging from UK mobile numbers only (which does not include messages sent from landlines, international mobile numbers and some ‘number masking’ mobile apps). To prevent the health professional from sending messages to you, text STOP to our number. Messages are charged at your usual rates.

CAMHS

CAMHS (Child and Adolescent Mental Health Service) supports young people’s mental health and wellbeing in North Derbyshire.

Telephone: 01298 72445

Website: www.camhsnorthderbyshire.nhs.uk

Derbyshire CYPH

Through this site CYPH aim to provide information and support for those working with children and young people aged 0-19 in Derbyshire to help improve health and wellbeing outcomes.

Telephone: 01246 515182

Website: www.dchs.nhs.uk

Email: DCHST.childrenshealthpromotion@nhs.net

Derbyshire Healthcare Support

The 0 – 19 service provides a programme of prevention and early intervention services for children, young people and their families in Derbyshire.

Telephone: 01246 296023

Mobile: 07825 124717

Website: www.derbyshirehs.org.uk

Email: dchst.childrensadminteam@nhs.net

First Steps

At First Steps they have a number of qualified counsellors and trainee counsellors offering individual sessions for anyone affected by eating disorders.

Telephone: 01332 367571

Facebook: @FirstStepsED

Twitter: @FirstStepsED

Website: www.firststepsed.co.uk

Relate

They will see children and young people who want to talk about any issue that’s  bothering them. They offer counselling for 5-18 year olds in schools and community venues. They also work closely with other organisations that support children and young people to help deliver local support appropriate for your child’s needs.

Telephone: 01332 349177

Facebook: @relatecharity

Twitter: @RelateDerby

Website: www.relatederby.org.uk

Email: info@relatederby.org.uk

The Children's Sleep Charity

The Children’s Sleep Charity is a national, award-winning charity supporting children with sleep issues. Support for families and accredited training for professionals and commercial organisations is provided.

Telephone: 01302 751416

Facebook: @TheChildrensSleepCharity 

Twitter: @TheSleepCharity

Website: www.thechildrenssleepcharity.org.uk

Email: 

Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.

Website: www.nhs.uk

Vaccination planner

Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.

Website: www.nhs.uk

Community Groups

Active Derbyshire

Want to find a club or activity in Derbyshire?

Telephone: 01773 741915

Facebook: @activederbyshire

Website: www.activederbyshire.org.uk

Email: info@activederbyshire.org.uk

National Association of Patient Participation

The National Association of Patient Participation is the national voice for patient participation in primary care.

Telephone: 0870 774 3666

Website: www.napp.org.uk

Scouts Derbyshire

Scouts prepare young people with skills for life. They help over 10,900 members right across Derbyshire!

Facebook: @derbyshirescouts

Twitter: @derbyshirescout

Website: www.derbyshirescouts.org

Derby Parks

If you have some spare time, want to meet new people, share your skills or learn new ones you could become one of the many volunteers that help out on our parks.

Telephone: 01332 640789

Facebook: @Derbyparks

Twitter: @derby_parks

Website: www.inderby.org.uk

Email: parks@derby.gov.uk

Walking for Health

Walking for Health offers over 1,800 free, short walks every week.

Website: www.walkingforhealth.org.uk

Meet Up

They are a Derby based social activities group for adults and aim to organise a variety of events that will appeal to a wide range of interests. New members are welcome at all events.

Website: www.meetup.com

Kids League Foundation

KLF uses sport and the benefits of sports-related activity to bring diverse communities together to promote health, education and life skills with individuals and organisations in the UK and Africa.

Telephone: 01332 873878

Email: info@thekidsleague.org

Drugs and Alcohol

Change Grow Live

Derbyshire CGL is a free and confidential drug and alcohol outreach service for young people up to the age of 19.

Telephone: 01773 303646

Facebook: @changegrowlive

Twitter: @changegrowlive

Website: www.changegrowlive.org

Email: derbyshire@cgl.org.uk

Derbyshire Alcohol Advice

Alcohol Advice’s aim is to support individuals to change their drinking or to stop using substances; to reach their own treatment goals and to help build positive lifestyles. They offer support to reduce the harm associated with drug and alcohol use and promote recovery and freedom from dependency.

Website: www.alcohol-advice.co.uk

Email: daas@daas.uk.com

Derby Substance Misuse Services

On this website you will find information about drug and alcohol support services in Derby, information about what the services offer and how you can get in touch with them if you or someone else needs support for drug and alcohol use.

Telephone: 0300 790 0265

Website: www.derbysubstancemisuseservices.org.uk

Safer Derbyshire

This service have commissioned drug and alcohol treatment services for people who need support with their own drug and/or alcohol use.

Website: www.saferderbyshire.gov.uk

Aquarius Derby

In Derby they offer alcohol services and access to drug treatments for adults, and have a large family service to support those affected by someone else’s substance misuse.

Telephone: 0300 790 0265 

Website: www.aquarius.org.uk

Phoenix Futures

For 50 years they’ve worked with individuals, families, and communities to show that recovery from substance misuse is possible. Whether you are struggling with your own drug and alcohol problems, looking to support a loved one, or want to build better support relationships within the community, our dedicated and experienced teams will work with you to ensure you receive the support you need.

Telephone: 0300 790 0265

Facebook: @phoenixfutures

Twitter: @PhoenixFutures1

Website: www.phoenix-futures.org.uk

Drinkline

If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 917 7650

Website: www.alcoholics-anonymous.org.uk

Email: help@aamail.org

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111

Website: www.talktofrank.com

Email: frank@talktofrank.com

More tools and apps
Depression, Anxiety & Stress

Derbyshire Federation for Mental Health

Derbyshire Federation’s aim is to improve mental health and promote independence for clients in Derbyshire.

Telephone: 01629 733915

Facebook: @federationmentalhealth

Website: www.dfmh.co.uk

Email: mainoffice@dfmh.co.uk

Derbyshire Mental Health Forum

Derbyshire Mental Health Forum are a membership organisation that provides support to voluntary sector organisations working to improve the mental health of people in Derbyshire.

Telephone: 01773 599995

Website: www.dmhf.org.uk

Email: info@dmhf.org.uk

Derbyshire Mind

Derbyshire Mind, established as a local mental health group in 1967, is an independent local association affiliated to the national charity Mind. As part of the affiliation agreement they maintain a quality management system in order to ensure rigorous standards across the network of Local Mind Associations

Website: www.derbyshiremind.org.uk

Email: enquiries@derbyshiremind.org.uk

Live Life Better Derbyshire

Mental health is an important part of your life and good mental health and wellbeing is directly linked to good physical health.

Telephone: 0800 085 2299

Facebook: @derbyshirepublichealth

Twitter: @DCCPublicHealth

Website: www.livelifebetterderbyshire.org.uk

Email: llbd.info@derbyshire.gov.uk

OCD

A recovery focused charity. They provide evidence-based information, advice and support to those affected by Obsessive-Compulsive Disorder.

Telephone: 0333 212 7890

Website: www.ocduk.org

Samaritans

Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123

Website: www.samaritans.org

Email: jo@samaritans.org

Rethink

Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 500 0927

Website: www.rethink.org

Email: info@rethink.org

Mind

Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Telephone: 0300 123 3393

Website: www.mind.org.uk

Trent PTS

They offer friendly, professional and tailored support in bright, welcoming surroundings, where you can relax and wind down talking to one of their fully trained counsellors about your problems, worries or difficulties.

Telephone: 01332 265659

Website: www.trentpts.co.uk

Email: enquiries@trentpts.co.uk

More services for young people
Elderly Care

Active Derbyshire

Strictly No Falling. Falls prevention advice and activities.

Telephone: 01773 768240

Website: www.activederbyshire.org.uk

Email: administration@ageukderbyandderbyshire.org.uk

Careline

Careline is a registered charity (No. 1068801) which offers a free telephone befriending service to people living in the Derbyshire Dales and East Staffordshire.

Telephone: 01335 210353

Website: www.carelinecalling.co.uk

Email: info@carelinecalling.org.uk

Making Space

Making Space understand that our ageing population has very specific needs when it comes to help and care.

Website: www.makingspace.co.uk

Email: enquiries@makingspace.co.uk

Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 470 8090

Website: www.thesilverline.org.uk

Right at Home

They are a local, award-winning, home care provider delivering quality care, companionship and complex needs support for you and your loved ones.

Telephone: 01332 913232

Facebook: @RightAtHomeDerby

Twitter: @RAHCareDerby

Website: www.rightathomeuk.co.uk/derby

Dementia

Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678

Website: www.dementiauk.org

Email: helpline@dementiauk.org

Age UK

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. We believe in a world where everyone can love later life and we work every day to achieve this.

Telephone: 0800 055 6112

Website: www.ageuk.org.uk

Maternity

Derby & District NCT

NCT Derby and District branch is your local parent support network, helping you become the parent you want to be. Our branch is led by volunteers and offers local parents and parents-to-be invaluable support, services and NCT events.

Telephone: 0300 330 0700

Facebook: @nationalchildbirthtrust

Twitter: @NCTcharity

Website: www.nct.org.uk

Email: DerbyAndDistrict@nct.org.uk

Maternity Action

Maternity Action is the UK’s leading charity committed to ending inequality and improving the health and well-being of pregnant women, partners and young children.

Telephone: 0808 800 0041

Facebook: @MaternityAction

Twitter: @MaternityAction

Website: www.maternityaction.org.uk

Association for Post-Natal Illness

Postnatally depressed women may feel unable to go out of their house, and meeting people may cause them a great deal of stress, therefore contact made on the phone or by e-mail can be ideal.

Telephone: 0207 386 0868

Facebook: @associationforpostnatalillness

Twitter: @APNI_PND

Website: www.apni.org

Email: info@apni.org

Mama Blossom

They offer a range of pregnancy, postnatal and baby yoga classes. All the classes and workshops on offer ensure that there is something for everyone, from private sessions to group classes, available both face to face and online. With a wealth of knowledge and training in all things pregnancy, birth and baby mum’s and couples can feel fully supported and empowered as they venture on new beginnings.

Telephone: 07730 593963

Facebook: @mamablossomderbyburtonuttoxeter

Website: www.mamablossom.com

Email: rebecca@mamablossom.com

Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from: play.google.com

Download from: itunes.apple.com

Sexual Health

Derbyshire LGBT+

One of Derbyshire LGBT+ main aims has always been to provide sexual health advice and services to LGBT+ people in Derby and Derbyshire.

Telephone: 01332 207704

Facebook: @derbyshireLGBT

Twitter: @DerbyshireLGBT

Website: www.derbyshirelgbt.org.uk

Email: info@derbyshirelgbt.org.uk

SV2 - Supporting Victims of Sexual Violence

SV2 will support you regardless of when your experience of sexual abuse or violence occurred. We support all genders from any age and offer counselling to both adults and children.

Telephone: 01773 746115

Facebook: @sv2.org.uk

Twitter: @sv2uk

Website: www.sv2.org.uk

Email: help@sv2.org.uk

British Association for Sexual Health and HIV

The object of BASHH is to promote, encourage and improve the study and practice of diagnosing, treating and managing sexually transmitted infections, HIV and other sexual health problems.

Telephone: 01332 254681

Website: www.bashh.org

Email: dhft.sexualhealthadvice@nhs.net

Brook

Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.

Website: www.brook.org.uk

Family Planning Association

A sexual health charity, the Family Planning Association gives straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Telephone: 0207 608 5240

Website: www.fpa.org.uk

Sexual Health Helpline

The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 09:00-20:00.

Telephone: 0300 123 7123

Stop Smoking

Live Well Derby

With Live Well Derby’s support and free stop smoking medicine, finding your Will Power to succeed is within your reach.

Telephone: 01332 641254

Facebook: @livewellderby

Twitter: @LivewellDerby

Website: www.livewellderby.co.uk

Email: livewell@derby.gov.uk

Quit with help

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.

Website: www.quitwithhelp.co.uk

Weight Management

Derbyshire Dales Sport & Health Activities

This service’s aim is to provide a broad range of opportunities for people living and working in the Derbyshire Dales to become more active, improve health and wellbeing, and improve quality of life.

Facebook: @derbyshiredales

Twitter: @derbyshiredales

Website: www.derbyshiredales.gov.uk

Livewell - Lose Weight

Shed pounds sensibly whilst improving your eating and exercise habits. Our three dedicated programmes –Lose Weight for men and women, Active Supporters for men run with DCFC and Liveability for adults with learning disabilities – are designed to support your specific needs in a warm and welcoming environment.

Telephone: 01332 641254

Facebook: @livewellderby

Twitter: @LivewellDerby

Website: www.livewellderby.co.uk

Overeaters Anonymous

Overeaters Anonymous provides insight into problems of eating compulsively, strength to deal with it, and a very real hope that there is a solution.

Telephone: 07798 587802

Website: www.oagb.org.uk

Email: general@oagb.org.uk

WW

Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.

Website: www.weightwatchers.com/uk

Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.

Website: www.slimmingworld.co.uk

More tools and apps

Health Review and Assessment Clinic

Prescriptions and medicines centre

Prescriptions and medicines centre

How can we help you?

Local Pharmacies

View more local pharmacies

Administration office

Administration office

How can we help you?